TELEPHONE USE POLICY
The Library telephone should
be answered with an identifying statement, such as, “This is the
Morrisville Public Library. How may I help you?”
Incoming telephone calls should be picked up by the third ring during
Open hours of the Library. If the staff member on duty is busy with a
patron, he/she should excuse him/herself in order to answer the
telephone. However, a patron should not be left waiting while a very
long telephone call is taken.
If the caller requires lengthy assistance and there are patrons waiting
at the circulation desk, a message should be taken and the call
returned, or the caller can be asked if he/she would mind waiting for
more than a few minutes. If necessary, another staff member should be
asked to assist.
The staff member on duty at the circulation desk should not be out of
hearing of the telephone while on duty. Another staff member should be
asked to monitor the circulation desk if a brief temporary absence is
necessary.
Telephone calls requiring basic assistance such as book renewals,
information regarding library hours, etc. should be handled by the
staff member on duty at the circulation desk.
Telephone calls which require a policy decision such as waiving of
overdue fines should be referred to the Library Manager or Library
Program Technician.
Telephone calls from government officials, reporters or sales representatives should be referred to the Library Manager.
The Library telephone may be used for brief local personal telephone
calls as necessary. Lengthy personal and long distance calls should be
made from the staff member’s home telephone.
We have only one phone line which is intended for business use. Patrons
may use it for emergency calls only. No long distance calls will be
authorized except in an extreme emergency. Please ask family and
friends not to call you here unless for utmost importance.
Revised and approved July 19, 2005
Page Last Updated: February 19, 2008 Having problems? Contact the webmaster.